Patient Portal Access

Patient Information

Established patients can now schedule appointments through the patient portal or directly through the website 

When to Go to a Primary Care Office 
For most medical needs, start with our office.  Please call or message our office and we can help guide you.  

  • Common illnesses and most mild injuries  
  • Ongoing medical conditions  
  • Physicals, Annual Wellness Visits & Vaccines 
  • Routine Testing 
  • Medication Refills & Changes 
When to Go to an Urgent/ Express Care 
When our office is not available, an urgent care specialist can evaluate and treat: 
  • Fevers and colds 
  • Vomiting and nausea 
  • Diarrhea 
  • Dehydration 
  • Strains or simple bone breaks  
  • Minor cuts 
  • Mild asthma attacks 
  • Pain with urination 
Always remember, if the urgent care provider thinks you need a higher level of care, they will direct you to the ER. 
When to Go to a Hospital Emergency Department 
Head to the ED or call 911 to have the following symptoms evaluated and treated: 
  • Shortness of breath 
  • Chest pain, left arm pain or left jaw pain 
  • Serious burns and cuts (cuts that won’t stop bleeding or wounds that won’t close) 
  • Seizures 
  • Severe allergic reaction (swelling lips, difficulty swallowing or breathing) 
  • Stroke symptoms, including slurred speech or sudden numbness/weakness in any area of your body, facial droop, loss of balance or vision 
  • A change in mental status (such as confusion) 
  • Loss of consciousness (if you pass out) 
  • Multiple injuries or a possible broken bone in areas like the ribs, skull, face or pelvis 
  • If you’re pregnant and have vaginal bleeding or pelvic/abdominal pain 

 

AFTER HOURS CARE
eVisits are now available with your provider 

eVisits are an electronic visit with your provider that is performed over a secure internet connection using the patient portal.  eVisits are only available for established patients and can only be used for specific symptoms that may not require your physical presence in the office. The time frame for a response is usually less than 24 hours but may take up to 72 hours on weekends or holidays.

eVisits are NOT to be used for urgent issues. Please call 911 if you are experiencing a true medical emergency.  
 
If an eVisit is covered by your primary insurance you will have the opportunity to provide a copayment in the form of a credit card. Any additional amount that is owed will be billed to you by the practice. You must accept full responsibility for the total estimated cost of the eVisit in order to proceed to the eVisit questionnaire.  If you have not set up your patient portal yet, please call the office for an activation code.

If you are not able to take advantage of an eVisit and require care outside of our business hours, we recommend Jefferson Regional Medical Center's Quick Care Clinic which is staffed daily from 11 a.m. to 11p.m. 

Because Quick Care is located within Jefferson Regional Medical Center's Emergency Department, patients who are seen there will have access to full emergency services, including state-of-the-art equipment and medical professionals who specialize in emergency care if they require additional medical attention.  For more information call Quick Care directly at (412) 469-7164.

PHONES
Our office telephones are answered Monday through Friday 8:30 a.m. to 4:30 p.m. 

KIOSK
Allows you to complete part of the check- in from a personal device, including smart phones and tablets prior to arriving at the office
An email and/or text with a unique pre-check-in link will be automatically sent to you prior to your appointment
  •  
  • PATIENT PORTAL
  • Our patient portal allows you to have real-time access to your health history including, medication lists, laboratory and imaging results.  You will also be able to schedule and view future appointments, request appointments, request routine medication refills, receive an eVisit, pay a balance on your account and message your provider.

The sign up process requires an activation code.  If you have not been issued an activation code please contact the office.  Once you have activated your account you will be prompted to fill out some basic personal information, as well as create a login name and password.  Please enter your name and date of birth exactly as it appears at the top of the letter you will receive from our office. You will be able to make changes to your personal information once your portal account has been activated.

This web based patient portal is to be used for NON-URGENT issues only.  


HOSPITALIZATIONS 
If you are hospitalized or receive care in an emergency department please contact the office upon discharge to schedule a follow up exam within five days from the date of discharge.
 
TEST RESULTS
Please allow 7-10 business days for imaging and laboratory results.  You will be notified of all testing within normal ranges by portal or through the mail.  If it has been more than seven business days from the date a diagnostic test or blood work has been performed and you have not heard from us, please contact the office. 
Please note: We are only able to provide test results for testing that was ordered by a Jefferson Internal Medicine Provider. If you had testing ordered by a provider outside of Jefferson Internal Medicine please contact that office for the results.

MEDICATION REFILLS
Please contact your pharmacy for all routine medication refill requests.
Please allow 48 business hours for routine medication refill requests to be fulfilled.
If you use a mail order pharmacy, please contact us fourteen(14) days prior to your medication running out. 
Medication refills will only be addressed during normal business hours Monday through Friday between 8:00am and 5:00pm.   
It is important to keep your scheduled appointment to ensure refills in a timely manner. 
Your provider will not evaluate and treat you over the telephone.  New symptoms or events require an appointment with your provider.

Authorizations
Please allow up to 14 business days for processing all medication and testing authorization requests.

MEDICAL RECORDS
Jefferson Internal Medicine will request previous medical records for all new patients so that we may have the best understanding of your medical history. Please complete the form that is located under the "FORMS" tab of our website and send to your previous physician's office so we may obtain your old records prior to your first appointment.

All requests for copying of medical records or the status of requests you must contact
Ickes Copy Service 724-668-7291   
 
INSURANCE CARDS
Photo identification and current insurance card must be presented at each visit.
Your insurance company requires that you present your insurance card at each visit.  
 
PATIENT CONTACT INFORMATION
Please notify the office via portal of any changes to your personal information including address, phone number, or insurance coverage.
 
INSURANCE CLAIMS
As a courtesy to our patients, Jefferson Internal Medicine, is pleased to process your insurance claim for reimbursement.  However, please understand that:

  • Your insurance is a contract between you, your employer, and the insurance company.  We are not a party to your health insurance contract.
  • Not all services are covered benefits on all insurance contracts.  Some insurance companies select certain services that they will not cover.  It is your responsibility to determine what services are covered prior to accepting service.
  • Most insurance companies have deductible and/or co-payment arrangements.  This means that you may have some payment responsibility.
  • Any charges that are denied or unpaid by your insurance carrier are the responsibility of the patient and will be billed to you.
  • Please be advised that many insurance companies require use of a certain lab and/or hospital.  You are responsible to know your insurance providers policies.

BILLING

Billing questions or concerns please contact the billing department at 855-832-0495.

CO-PAYS
Your insurance requires that you make your co-payments at the time services are rendered.
 
NO HEALTH COVERAGE
If you do not have health insurance coverage or do not bring proof of health insurance coverage, payment in full will be due at the time of your visit.
 
PAYMENT OPTIONS
Jefferson Internal Medicine accepts personal check, Visa, MasterCard and Flex payments.
We will not be accepting Cash at this time.
 
RETURNED CHECKS
A $25.00 fee will be assessed for all returned checks and incurred bank charges.  If we receive two (2) returned checks, we reserve the right to request that future payments be made in cash.
 
REFERRALS
Please provide our staff with a minimum of five (5) business days to generate a referral to your insurance company.
 
APPOINTMENT CANCELLATION/ NO SHOWAPPOINTMENTS
Please understand that our appointment times are limited.  If you are unable to keep your scheduled appointment, please notify us at least 24 hours in advance to reschedule.  If appointment times are missed and not cancelled, Jefferson Internal Medicine reserves the right to assess a $50.00 fee.

FEES FOR FORM COMPLETION

A fee of $25.00 will be charged to complete forms that are not presented to your provider during your office visit. These forms include, but are not limited to: Disability, Workman's Compensation, Social Security, Employment, FMLA, etc. Please allow 7-10 business days for completion.



 

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